MEMORIAL DAY WEEKEND all orders over $400.00 Ship Free!

Shipping Policy


Perma-Chink will ship directly to your doorstep or job site.  If you have further questions about our Shipping Policy, please call 1-888-838-5070.


New Discounted Shipping Rates


As a high-volume shipper, we receive preferential rates and pass that savings along to you, as of February 2016 we are offering even better shipping rates.  You pay what we pay without any handling fees.

For Freight Truck shipments, we will request a spot quote from the freight carrier to ensure the best rate.


Free Freight


We will offer free freight on any Retail order of 500 Lbs or more within the contiguous 48 U.S. states (excluding Glass Media, Blaster Buddy & Kodiak Chink Pump).  Please allow up to 7 business days for delivery.  For faster delivery, regular shipping rates will apply. If you qualified for Free Shipping, your order may be delivered by a large delivery truck or Ground, at our discretion, depending on the weight of your order. (see below) If you received Free Freight for Customer Loyalty Program or Coupon Code and Return the entire order we reserve the right to Charge the Freight to and from your location along with a 15% restock fee and any additional Coupons used. If the order is refused on Delivery we will Charge Freight to and from your location.


Delivery Time


The following is an estimate of delivery times.  Once your order is shipped, its delivery is out of our control.  Please plan your project accordingly.

- Orders of in-stock items received before 12:00 P.M. P.S.T. will typically ship the same day.

- Domestic orders shipped Ground or Freight Truck shipments will arrive in 1-7 business days, depending on your proximity to Perma-Chink Systems Inc. store locations.  In remote locations, delivery may be delayed 1-2 days.

- Domestic orders shipped 2nd Day Air or Next Day Air typically arrive as scheduled, but can not be guaranteed.

- If your order shipped by Ground, Air, or Freight Truck, does not arrive on time and you place your order online, you may also track it yourself with the tracking information provided in your Notice of Shipment e-mail.

- Orders to Alaska and Hawaii shipped by U.S. Postal Parcel Post usually arrive in 5-10 business days and by U.S. Priority Air In 3-5 business days. Note, if shipped by Priority Mail we can track the order, Parcel post has no such option.

- International orders - At this time, we do not offer International orders received via our Online Store.  If you would like to place an international order, please contact our branch offices at 800-548-1231.

- All delivery times are estimated, and not guaranteed.  Once your order is shipped, its delivery is out of our control.  Please plan accordingly.


Delivery by Freight Truck


If you selected shipping by Freight Truck, your order will be delivered by a large delivery truck. If you qualified for Free Shipping, your order may be delivered by a large delivery truck or Ground, at our discretion, depending on the weight of your order. Contact us immediately if your delivery address is not accessible by a large delivery truck. Freight Truck orders will be "palletized" and someone must be there to receive it and unload the order from the Freight Truck. If you are concerned about these requirements, please contact us immediately and we will arrange another method of shipment.


When You Receive Your Order


Check your order on arrival and notify us immediately of any shipping damage.  If possible, take a photo of the damage and send it to us at sales@permachink.com.  All merchandise ships in approved containers and heavy-duty boxes. Despite our best efforts, damage in shipping can occur.

Check to see that you have received all of your items.  If the wrong item has been shipped or if your order is incomplete, notify us immediately.  As part of our commitment to customer service, we double check every order before it ships, but despite our best efforts, errors do occur.

It is important that you notify us immediately of any problems with your order.  PCS  will only honor claims for damaged merchandise or shipping errors (wrong item shipped or short-shipment) for 14 days from date of receipt.


Shipment of Replacement Items


We realize that damaged products or shipping errors on our part can cause major delays in your project.  To minimize the inconvenience, we will make every effort to replace the products in a timely manner.  Usually, replacement products will be shipped the same day that we are notified by the same shipping method as the original order (orders originally shipped Ground may be replaced by 2nd Day Air, etc depending on the issue.).


Lost Orders


We realize that a lost order can cause major delays in your project.  To minimize the inconvenience, we will make every effort to track your order and replace it in a timely manner, if necessary.  If a lost order somehow arrives after the replacement has been shipped, please refuse one or the other order and the carrier will return it to us.


Free Product Sample


We offer free product samples to facilitate the selection of products and colors by our customers.  Free samples are restricted to 1 sample of each product (per color). Once provided, additional requests for product samples may be honored or denied at our sole discretion. We reserve the right to refuse requests from anyone deemed to be abusing our policy.