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Return Policy


If you are making an exchange or a return, we make it easy. Contact us at 1-888-838-5070 to begin.

· We will accept returned items up to 1 year from date of purchase.

· You must request a Return Merchandise Authorization (RMA) from Perma-Chink Systems, Inc. prior to returning any merchandise.

· Have your proof of purchase ready when requesting your RMA.

· All items must be returned in new, unopened, resalable condition.

· A 15% restocking fee applies to all returned merchandise (waived for exchanges).

· If you are returning merchandise from an Invoice that qualified for free freight, we will deduct the freight amount from your return, according to our shipping freight chart. If you received Free Freight for Customer Loyalty Program or Coupon Code and Return the entire order we reserve the right to Charge the Freight to and from your location along with a 15% restock fee and any additional Coupons used. If the order is refused on Delivery we will Charge Freight to and from your location.

· When merchandise is returned, credit will be issued in the form of original payment or applied to your account.

· When merchandise is exchanged, simply order the replacement products and we will process the return, without any restocking fee, when it is received.

· No returns are excepted on Lifeline Accents, as they are tinted per customer request, so it is important to try the free samples first to determine the color you would like before you purchase the tinted product.


Return Methods – choose from one of the following options:


· Ship it yourself – Securely package and send the merchandise by USPS, FedEx or UPS to your nearest Perma-Chink Systems location.

· Ask us to arrange shipping – Request that we issue a Call Tag, securely package the merchandise, and give it to the Driver. We will deduct $15 per package for the Call Tag Plus freight, according to our shipping freight chart, from your return.

· In store – Visit your nearest Perma-Chink Systems location for immediate processing of your Return.


Returning Wrong Item Shipped – choose from one of the following options:


· Ship it yourself – Securely package and send the merchandise by USPS, FedEx or UPS to your nearest Perma-Chink Systems location. We will reimburse you for the freight.

· Ask us to arrange shipping – Request that we issue a Shipping Call Tag, securely package the merchandise and give it to the Driver.

· In store – Visit your nearest Perma-Chink Systems location for immediate processing of your Return.